Shipping & Returns
SugarPlum Dreams guarantees all candles, accessories and other scented products. Any unused products may be returned within 30 days for any reason. In the unlikely event your product arrives damaged or is defective it can be returned within 30 days of product order and we will pay all shipping charges. If the item being exchanged is a limited edition or seasonal item and the product is no longer available, it may be exchanged for another item of equal or greater value.
We will offer refunds for returned items from customers who do not choose to accept replacement product. Proof of purchase is required for any refund.
All orders will ship from Winston-Salem, NC. We aim to ship orders within 2 days of cleared payment and often times the very next day! If there is ever an unforeseen delay, we will contact you to discuss options.
All Items over 13 oz will ship priority mail. Items under 13 oz will ship first class mail. Depending on your location, you can expect to receive your package within 2-7 days. If there is ever an unforeseen delay, we will contact you to discuss options.